Refund Policy

Effective November 5, 2026

If something's wrong with a charge, email support@orbscale.com and we'll fix or refund it within 2 business days. Please contact us before disputing a charge with your bank, which takes longer for both of us.

Try before you pay

The Free Plan costs nothing and needs no card, so you can see your Orb answer from your own pages before buying anything.

Refunds

• Your first paid Plan: full refund within 14 days of the payment, no questions asked. This applies to monthly and yearly Plans, once per customer and Workspace.
• Monthly renewals: full refund within 7 days of the renewal, if your Workspace has used no Message Credits since it renewed.
• Yearly renewals: full refund within 14 days of the renewal charge. We email you a reminder 7 days before a yearly Plan renews, and 3 days before each of the first three monthly renewals.
• Top-ups: within 14 days of purchase, an unused Top-up is refunded in full. A partly used one is refunded for the part you haven't used.
• Our mistakes: if you were charged twice, charged after cancelling, or lost credits through a fault on our side, we refund or restore them whenever you tell us.

Outside these windows we don't refund a period already started or allowance already used. Cancelling stops the next charge but doesn't refund the current one.

How refunds work

• Email support@orbscale.com from your account's email address, with the date of the payment.
• We refund within 2 business days of your request. The money goes back to your original payment method through Dodo Payments; your bank may take 5 to 10 business days to show it.
• When we refund a Plan, we cancel it and your Workspace moves to the Free Plan. When we refund a Top-up, we remove the refunded credits or pages.

Cancelling

• In your dashboard, open Billing & Usage and choose Manage billing in Dodo. Cancel your subscription there, in one click.
• Cancelling stops future charges straight away. There is no cancellation fee.
• Your Plan keeps working until the end of the period you paid for, then your Workspace moves to the Free Plan.

Credits and Top-ups

• A paid Plan's Monthly Allowance of Message Credits and pages expires at each renewal, when the new month's allowance replaces it. What is left expires when the Plan ends. Yearly Plans get their allowance month by month too.
• A Top-up is 3,000 Message Credits for $15, or 1,500 pages for $15. Your Orb uses the month's allowance first and Top-ups after it.
• Top-ups never expire, and they stay if you change or cancel your Plan. They are lost if you delete your account.

Who charges you

Dodo Payments sells OrbScale's Plans and Top-ups as our merchant of record and processes every payment and refund. Your statement shows the charge from Dodo Payments and OrbScale; the exact wording depends on your bank.

Your rights under the consumer law that applies to you are not affected by this policy.