Answers. Leads. Insights.

Your docs become a support and sales agent on your website.

10 free replies to try it. Paid Plans from $19 a month.

kestrel.exampleYour Visitor

Chat

Hi! Ask me anything about Kestrel Coffee: orders, shipping, subscriptions.

Do you deliver to Đà Nẵng?How do I pause my subscription?Can I return opened beans?

Ask a question…

Send

Knowledge

Start with what you've written.

Upload files, add links or crawl your site. Each file or page counts once, however long.

app.orbscale.com/dashboard/orbs/kestrel/knowledgeYour dashboard

Overview
Orbs
Conversations
Leads2
Analytics
Billing & Usage
Settings
Help

Usage

Starter

Messages1,240 / 2,000

Pages401 / 500+100 Top-up

Renews Dec 1Details →

OrbsKestrel SupportKnowledge

Kestrel Support

Published

PlaygroundKnowledgeBehaviourAppearanceInstallLead capture

2 Sources · 86 passages · 401 of 500 pages left this month + 100 Top-up

Title	Type	Pages	Size	Status	Added	Actions
Shipping policy.pdf	File	1	209 KB	Ready	Nov 3
Subscriptions FAQ.docx	File	1	50 KB	Ready	Nov 3

Shipping policy.pdfReady
File · 209 KB
Subscriptions FAQ.docxReady
File · 50 KB

Answers

Every answer shows its source.

It answers only from your Knowledge Base, in the Visitor's language, and links the page it used.

app.orbscale.com/dashboard/orbs/kestrel/playgroundYour dashboard

Overview
Orbs
Conversations
Leads2
Analytics
Billing & Usage
Settings
Help

Usage

Starter

Messages1,240 / 2,000

Pages362 / 500+100 Top-up

Renews Dec 1Details →

OrbsKestrel SupportPlayground

Kestrel Support

Published

PlaygroundKnowledgeBehaviourAppearanceInstallLead capture

Ask what your Visitors ask. Replies come only from this Orb's Knowledge Base.

Ask a question

Retrieval test

Ask a question a Visitor might ask

Knowledge Base

4 Sources · 418 passages indexed

Leads

No answer? A Lead instead.

When it doesn't know, it says so. That Fallback Answer is free, and the contact card turns the question into a Lead.

kestrel.exampleapp.orbscale.com/dashboard/leadsYour VisitorYour dashboard

Received	Name	Contact	Message	Orb	Trigger
Minh AnhNov 3 16:20 minhanh@gmail.example — Gift boxes for 40 staff in December?	Open Lead Minh Anh, Nov 3 16:20	Minh Anh	minhanh@gmail.example	Gift boxes for 40 staff in December?	Kestrel Support	Contact us
Sam OkaforNov 2 09:05 sam@okafor.example · +44 7700 900123 — Can you grind for a Moka pot?	Open Lead Sam Okafor, Nov 2 09:05	Sam Okafor	sam@okafor.example · +44 7700 900123	Can you grind for a Moka pot?	Kestrel Support	After a Fallback Answer

Chat

Hi! Ask me anything about Kestrel Coffee: orders, shipping, subscriptions.

Do you deliver to Đà Nẵng?How do I pause my subscription?Can I return opened beans?

Ask a question…

Send

Insights

See what it missed.

Your answer rate, top questions and unanswered ones. Fix each gap with one Source.

app.orbscale.com/dashboardYour dashboard

Conversations: 312; +18% vs previous period
Answered: 91%
Leads: 27
Credits used: 760; of 2,000

Unanswered questions

Question	Times	Last asked	Actions
do you sell wholesale	9	2 hours ago	Example
can i pick up in hội an	4	yesterday	Example

Overview
Orbs
Conversations
Leads3
Analytics
Billing & Usage
Settings
Help

Usage

Starter

Messages1,240 / 2,000

Pages362 / 500+100 Top-up

Renews Dec 1Details →

Overview

Last 30 days

Conversations: 312; +18% vs previous period
Answered: 91%
Leads: 27
Credits used: 760; of 2,000

Conversations

Conversations per day
Day	Answered	Had a Fallback
Oct 6	7	0
Oct 7	8	1
Oct 8	10	1
Oct 9	11	1
Oct 10	9	1
Oct 11	5	1
Oct 12	5	0
Oct 13	7	1
Oct 14	9	1
Oct 15	11	1
Oct 16	11	2
Oct 17	10	1
Oct 18	6	1
Oct 19	6	0
Oct 20	8	1
Oct 21	10	1
Oct 22	11	2
Oct 23	13	1
Oct 24	11	1
Oct 25	7	1
Oct 26	7	0
Oct 27	9	1
Oct 28	11	1
Oct 29	12	2
Oct 30	14	1
Oct 31	12	1
Nov 1	8	1
Nov 2	8	0
Nov 3	14	1
Nov 4	14	1

One line of code.

01 Copy it from your Orb's Install tab
02 Paste it before </body>
03 List your domains

index.htmlbefore </body>

<script src="https://widget.orbscale.com/widget/v1/orb.js" data-orb="kestrel-support" async></script>

Pricing

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Try it on your own site.

$0/month

10 Message Credits once
10 pages once
1 Orb
2 MB storage
Conversations kept 7 days
Remove OrbScale branding

Start free

Starter

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For several sites.

$49/month

8,000 Message Credits
2,000 pages
5 Orbs
1 GB storage
Conversations kept 180 days
Remove OrbScale branding

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Need more? 3,000 credits for $15, 1,500 pages for $15. Top-ups never expire.

FAQ

Before you start

Your docs have the answers.

Let your Visitors ask.

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10 free replies to try it. Paid Plans from $19 a month.

Answers. Leads. Insights.

Start with what you've written.

Every answer shows its source.

No answer? A Lead instead.

See what it missed.

One line of code.

Start free. Pay as you grow.

Free

Starter

Pro

Before you start

What uses a Message Credit?

What happens to unused credits?

What can my Orb learn from?

Which languages does it answer in?

What does it do when it doesn't know?

Where is my data processed?

Can I remove the OrbScale branding?

How do I cancel?

Can I get a refund?

Your docs have the answers.

Start with what you've written.

Every answer shows its source.

No answer? A Lead instead.

See what it missed.

Start free. Pay as you grow.

Free

Starter

Pro

What uses a Message Credit?

What happens to unused credits?

What can my Orb learn from?

Which languages does it answer in?

What does it do when it doesn't know?

Where is my data processed?

Can I remove the OrbScale branding?

How do I cancel?

Can I get a refund?